Automattic makes a thing called P2 which is the way communication happens there. I think they use Slack and other things too, so I’m not 100% sure how it all works. Maybe it’s more “official” than those other things? More like public forums than chat.
There is a quote from Matt Mullenweg on the homepage of it:
That’s from a 2014 article. But the P2 homepage looks to be a pretty fresh design, so I imagine he largely feels the same way.
I’m curious what “decays over time” means there. Like an individual email becomes less useful as it ages? Maybe? Or the overall global concept of email is degrading? Seems less likely. I would think he means an email thread can be hot-and-important on a given day, and then fade into obscurity, only to be found via search, later on.
“Empowering the sender” is even more interesting. Is that true? It feels kinda true at first though. If I’m the one asking things of people, I’m the one getting those asks. But I’d also think the power dynamics at play here exist well outside email itself. Probably a lesson there in being the person sending email rather than the hamster on the reply wheel.
“Empowering the group” sorta feels like marketing, but I take the point. Perhaps just the existence of this platform, if used, becomes a place of equal voices?
Ultimately I don’t think having some forums for your group, whatever form they take, is terribly at odds with email. I don’t think email’s strength is typically from within tightly formed groups.